At Richmind WA, every role contributes to shaping the future of mental wellbeing services in Western Australia. We don’t just deliver services, we build the systems that make transformational support possible.
This role sits at the centre of that future.
Why this role matters
Our client management system underpins everything we do, from frontline service delivery to compliance, reporting and strategic decision-making.
As our Senior Systems Analyst – Salesforce & Platforms, you will:
- Own and optimise our Salesforce/Lumary Connect environment
- Maintain operational stability and reporting integrity
- Lead the technical evaluation of a proof-of-concept client management system
- Provide clear, evidence-based recommendations to executive and Board
This is not a maintenance-only role. This is a platform-defining role.
Approximately 30–40% BAU system operations, and 60–70% project delivery and evaluation — balancing today’s performance with tomorrow’s direction.
What you’ll be doing
Salesforce & Platform Ownership
- Administer, configure and optimise Salesforce/Lumary Connect, and other enterprise platforms
- Build workflows, automation, data models, dashboards and reporting
- Monitor performance, scalability and platform health
- Maintain strong documentation and configuration discipline
- Identify technical debt and long-term risks
Business-as-Usual Operations
- Develop operational and management reporting
- Support onboarding/offboarding system configuration
- Maintain and optimise NDIS claims workflows
- Respond to system support requests
- Improve user experience and data integrity
Proof of Concept & Technical Evaluation
- Design and configure a proof-of-concept client management system
- Prototype workflows, data structures and integrations
- Conduct structured comparison against functional and non-functional requirements
- Identify strengths, trade-offs and long-term implications
- Provide objective, evidence-based technical briefing inputs
- Professional objectivity and ability to provide unbiased recommendation is essential.
Who this role is for
You might be the right person if you:
- Have 3+ years Salesforce Administration experience
- Have configured flows, automation, objects, integrations and reporting
- Understand Lumary or similar sector-specific overlays (highly regarded)
- Have evaluated or selected enterprise systems before
- Think in both functional and non-functional requirements (security, performance, scalability, compliance)
- Balance detail with big-picture thinking
- Hold high standards and don’t cut corners
- Can operate confidently in ambiguity
Highly desirable:
- Salesforce Platform Developer certification
- Experience implementing or migrating client management systems
- Power Platform experience
- Experience in community services, NDIS or health
The impact you’ll have
Success in this role looks like:
- Stable, high-performing enterprise systems
- Clear, reliable reporting
- Reduced incidents and inefficiencies
- Executive-ready evaluation documentation
- Confident, evidence-based platform recommendations
- Strong user adoption and satisfaction
Your work will influence decisions that shape our organisation for years to come.
About Us
Richmind WA is a leading West Australian mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.
Our 2024-28 Strategic Plan, "Shaping the Future, Today," focuses on being a leader in transformative services, innovating to bridge gaps, influencing lasting system change, and creating a resilient future. We are committed to our core values: living and breathing recovery, being brave and exploring, putting people first, being passionate about inclusion and belonging, and listening deeply and learning.
Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations.
We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people and staff.
Why Join Us?
At Richmind WA, we are passionate about making a difference in the lives of those we serve. We offer a supportive and inclusive work environment where diversity is valued, and individuals are encouraged to achieve their full potential. Join us in our mission to shape the future of mental wellbeing services and support mental wellbeing and recovery through the expertise, courage, and compassion of our people.
Our exciting and rewarding careers offer:
- Meaningful work across residential and community settings
- Flexible work options and supportive leadership.
- Access to wellbeing days, professional development, and cultural learning opportunities.
- The chance to influence how an entire organisation grows in cultural capability and respect.
- Salary packaging up to $18,640 which allows you to pay approved expenses form your salary before tax, you pay less tax, your take home pay increase
- Four weeks annual leave, with an opportunity to purchase additional leave, conditions apply
- Long service leave benefits after 5 years’ service
- Access to LinkedIn Learning
- Access to our Employee Assistance Program (EAP)
- Core Training is provided to all employees, staff and volunteers.
If you have any questions for this role, please contact the Talent Team at recruitment@rw.org.au
Reporting & Employment
This is a full-time role based in Cannington within the Systems and IT Team, reporting to the General Manager Technology. Pre-employment checks apply, including a National Police Clearance, WA Driver’s Licence, and NDIS Screening Check.
It takes courage.
Courage to question.
Courage to build.
Courage to recommend change.
If you’re ready to shape the future of our enterprise platforms — and influence decisions at executive and Board level — we’d love to hear from you.
How to apply
Please submit your CV and a brief cover letter outlining your experience, and what draws you to a people-focused role in a mental health organisation. Shortlisted candidates will be contacted for interview.
