What you’ll be doing

Creating a welcoming experience

• Greet visitors and residents with warmth and professionalism
• Respond to calls and enquiries with care and clarity
• Help people access the right support, at the right time

Keeping services running smoothly

• Maintain a professional and organised reception space
• Manage mail, records, and general administration
• Support meetings, rosters, and day-to-day operations

Supporting intake and entry into services

• Process referrals and maintain accurate records
• Coordinate documentation for admissions
• Liaise with internal teams and external stakeholders
• Help ensure timely access to services

Being part of the team

• Support projects and continuous improvement
• Contribute to a positive, inclusive workplace culture
• Live our values in every interaction

What you’ll bring

You don’t need to have worked in mental health before — but you do need to care about people.

We’re looking for someone who:

• Is organised, proactive, and reliable
• Communicates with empathy and professionalism
• Can juggle tasks and stay calm under pressure
• Enjoys working both independently and in a team
• Brings a positive, community-minded attitude

Experience in administration or reception is important. Experience in community or not-for-profit services is a bonus.

What you’ll need

• Administration experience or relevant qualifications
• Strong computer skills (MS Office)
• National Police Clearance
• Working With Children Check
• Valid WA Driver’s Licence
• First Aid Certificate

Who are we?

At Richmind WA, we’ve been supporting people on their mental health journeys for over 50 years.

We’re recovery-first, lived experience-led, and proudly Rainbow Tick accredited. We walk alongside people with compassion, courage, and belief in their potential.

Our services are residential, outreach, and everything in between - person-centred, trauma-informed, and inclusive at the core.

Our values:

• Living and breathing recovery
• Being brave and exploring
• Listening deeply and learning
• Putting people first
• Being passionate about inclusion and belonging

We work with Elders and First Nations staff to ensure culturally safe supports and value people of every background, identity, and experience.

Why join us?

• Five weeks of annual leave (with the option to buy more)
• Salary packaging up to $18,640 (boosts your take-home pay)
• Two bonus leave days, your birthday + wellbeing leave
• Training, mentoring, and access to LinkedIn Learning
• Free and confidential Employee Assistance Program
• Long service leave after 5 years

*Benefits marked with an asterisk may vary from time to time and are subject to funding availability.

This role is full-time working Monday to Friday 8am to 4pm

Ready to apply?

If you’re someone who brings warmth, organisation, and purpose to everything you do — we’d love to hear from you.

Apply now and be part of something that truly matters in Karratha.

Have questions? Reach out to our People & Capability team: recruitment@rw.org.au

We assess applications as they’re received, so don’t wait - we’d love to hear from you.

It takes courage to support someone’s recovery - and even more to believe in your own.

If this sounds like your kind of purpose, we hope you’ll apply.

Richmind WA is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieve equality and support. Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal people are encouraged to apply.